Privacy policy
Effective Date: 01.01.2026
Starframe (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information including your name, email address, billing and shipping address, phone number, and payment information. Payment details are processed securely and are not stored on our servers.
We also automatically collect information such as your IP address, browser type, device information, pages visited, and interactions with our site through cookies and tracking technologies.
How We Use Your Information
We use your information to process and fulfill orders, communicate with you, provide customer support, improve our website, send marketing communications if you opt in, and prevent fraud.
E-Commerce Platform Data
Our store is hosted on Shopify. Your data is stored through Shopify’s secure systems. Shopify may collect transaction data, payment details, and technical usage information.
Sharing Your Information
We may share your information with payment processors, shipping providers, and service providers such as analytics and marketing tools. We do not sell your personal information.
Analytics and Tracking
We may use tools like Google Analytics and advertising platforms to understand user behavior and improve performance. These tools may collect browsing activity and interactions.
Cookies
We use cookies to operate our website, analyze performance, and personalize your experience. You can manage cookies through your browser settings.
Marketing Communications
With your consent, we may send promotional emails or messages. You can opt out at any time using the unsubscribe link or by contacting us.
In-Person Data Collection
At events or conventions, we may collect limited information such as email addresses for receipts, marketing, or giveaways. This data is handled according to this policy.
Fraud Prevention and Security
We use tools to detect and prevent fraudulent transactions and abuse, including chargebacks.
Your Privacy Rights
Depending on your location, including rights under CCPA and GDPR, you may request access, correction, deletion, or a copy of your personal data, and opt out of marketing.
To make a request, contact us at support@starframe.gg.
Data Retention
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
Data Security
We take reasonable measures to protect your information, but no system is completely secure.
Third-Party Services
We may link to or use third-party services. We are not responsible for their privacy practices.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
International Users
If you access our site from outside the United States, your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a new effective date.
Contact
If you have questions, contact us at: support@starframe.gg.