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Frequently Asked Questions

How long is pre-order period? When will items arrive?

Pre-Order Closes: Friday, June 5, 2026
Estimated Shipping Date: Late August 2026
Please email support@starframe.gg with order status questions.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. The hololive English collection is unavailable in Japan. International shipping rates and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

What payment methods can I use?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

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Frequently Asked Questions