Shipping policy
Pre-Order Production Times
All pre-order items are produced after the pre-order window closes. Production timelines are typically 40–60 days after the pre-order ends.
Please refer to individual product pages for the most accurate and up-to-date timelines, as they may vary by item.
If you have questions about your order status, please contact us at support@starframe.gg
Shipping Times
All shipping timelines are listed in business days and begin once your order has shipped.
United States: 6–12 business days
International: 7–15 business days
Orders are shipped from the United States.
Shipping Rates
We offer free shipping on all U.S. orders over $100. Shipping rates for orders under this threshold are calculated at checkout.
International shipping rates are calculated at checkout based on destination and package details.
Duties, Taxes, and Fees (International Orders)
For international orders, we use Passport Shipping to streamline delivery.
All applicable duties, taxes, and fees are calculated and paid at checkout, so you will not be charged additional import fees upon delivery.
What is Green Shipping Protection?
We partner with Corso to provide hassle free solutions to issues during the shipping process outside of our control like lost, stolen, or damaged items. When these things happen, Corso helps you avoid going through the encumbered claims process with the carrier and causing delays in our ability to get a reorder out to you right away. This service also makes a contribution to a verified carbon offset project to make your shipment carbon neutral.
How do I file a claim?
If you have an issue with shipping and you purchased Green Shipping Protection simply go to https://app.corso.com/starframe. You will need your email and order # ready and Corso will make sure to get you taken care of right away!
What if I did not purchase Green Shipping Protection?
If you did not purchase Green Shipping Protection, please visit our Refund Policy page to see if you are eligible for a return or refund.